HR Support Specialist (Bilingual)

Deliver World-Class HR Support That Drives Client Loyalty

Be part of our client’s team as an HR Support Specialist (Bilingual) and play a pivotal role in delivering high-impact HR solutions to growing US businesses. You will help resolve complex people-related concerns, strengthen client relationships, and contribute to a service culture built on excellence. Build a long-term global career with Emapta in a premium, people-first environment.

Snapshot of Your Role

Employment type: Indefinite term type contract
Shift: Day shift, weekends off
Work setup: Work from home setup

What’s In It for You

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses

Who Thrives in This Role

You are a bilingual HR professional who stays composed under pressure, communicates with clarity, and takes ownership of every interaction. You balance empathy with business judgment and are motivated to create meaningful client experiences.

Qualifications

• High school diploma required; Bachelor’s degree preferred
• 1–3 years of experience in HR, payroll, benefits, or PEO environments
• Exposure to US-based HR operations highly preferred
• Bilingual proficiency in English and Spanish
• Strong communication, problem-solving, and decision-making skills
• Ability to remain calm and professional in challenging situations
• Tech confidence using CRM platforms and ticketing systems

Key Responsibilities

• Gather and assess customer information through active listening
• Clarify concerns through targeted questions and thorough research
• Identify root causes and determine effective resolutions
• Explain solutions clearly and guide customers through next steps
• Train users on HR and technology platforms
• Expedite corrections or adjustments when required
• Coordinate with internal teams to ensure timely issue resolution
• Follow up with customers to confirm resolution and satisfaction
• Make balanced decisions that support both customer and business needs
• Identify opportunities for process improvement that enhance service quality
• Document all interactions accurately in the ticketing system

About the Client

Our client is a leading US-based HR outsourcing and PEO provider with nearly 30 years of industry leadership. Founded in 1995, they have grown from a CPA practice into one of the largest PEO firms in the United States. Recognized by Inc. Magazine, Houston Business Journal, and Staffing Industry Analysts, they are known for exceptional client service, strong executive leadership, and a customer satisfaction rating significantly higher than industry averages. Their people-first culture and commitment to world-class HR solutions continue to drive their success across multiple states and industries.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra